Address Social Needs. Improve Member Experience & Health
Town Square helps make members happier and healthier, driving better experience, retention and health outcomes at a lower cost.
Members are struggling with unmet needs
73% of seniors have chronic conditions. 68% of seniors have unmet social needs. But only a fraction qualify for typical high-touch case management programs. Most receive no support to navigate their social issues, which can lead to high-cost interventions and a frustrated members. That's where we come in.
We make it easy for health plans and members to overcome social barriers to health and wellness.
We provide an innovative approach to managing social drivers of health at scale, with local community health workers and an emphasis on sustainable capacity building of local community organizations. We screen and guide your members to the community services they need. And, we manage the network performance, so you don’t have to.
Why extend social services?
Consumer Demand
Medicare Advatage plans are increasing competing to win share from other MA plans. Over half of MA beneficiaries have annual incomes less than $25,000. Support for health related social needs is a driving consumer demand.
Cost Reduction
Over 70% of MA members have of a chronic condition. 68% of members have unmet social needs. Upstream engagement to address the social drivers of health can prevent mid-risk members form escalating to high-risk / high-cost.
Regulatory Trends
Governmental policies are requiring more focus on social needs and health equity. CMS' newly implemented Health Equity Index can swing Stars Ratings by up to 0.5 stars. ACO REACH promotes Realizing Equity, Access, and Community Health. SSBCI and VBID programs are designed to allow more flexibility to address social factoes and health disparities.
Why Work with Town Square?
✔ Reduced Administrative Costs
✔ Pay for What Works
✔ Improve Satisfaction & Retention
✔ CMS Quality Improvements
✔ Reduce Hospital Utlization
✔ Unique Data & Insights
Get in touch
Send us a message and we'll get back to you as soon as we can.