Address Social Needs. Improve Member Experience & Health

Town Square helps make members happier and healthier, driving better experience, retention and health outcomes at a lower cost.

Members are struggling with unmet needs

73% of seniors have chronic conditions. 68% of seniors have unmet social needs. But only a fraction qualify for typical high-touch case management programs. Most receive no support to navigate their social issues, which can lead to high-cost interventions and a frustrated members. That's where we come in.

We make it easy for health plans and members to overcome social barriers to health and wellness.

We provide an innovative approach to managing social drivers of health at scale, with local community health workers and an emphasis on sustainable capacity building of local community organizations. We screen and guide your members to the community services they need. And, we manage the network performance, so you don’t have to.

Why extend social services?

Consumer Demand

Medicare Advatage plans are increasing competing to win share from other MA plans.  Over half of MA beneficiaries have annual incomes less than $25,000.  Support for health related social needs is a driving consumer demand.

Cost Reduction & Outcomes

Over 70% of MA members have of a chronic condition. 68% of members have unmet social needs. Upstream engagement to address the social drivers of health can prevent mid-risk members from escalating to high-risk / high-cost.

Quality & STAR Rating

Improving quality and STAR scores is crucial as higher ratings boost reimbursement rates, enhance care quality, and increase member satisfaction. Better scores attract and retain members, improve bids and foster financial stability. Social engagement builds plan engagement, critical for quality improvement, competitive advantage, and ultimately, better health outcomes for beneficiaries.

Why Work with Town Square?

✔  Reduced Administrative Costs

✔  Pay for What Works

✔  Improve Satisfaction & Retention

✔  CMS Quality Improvements

✔  Reduce Hospital Utlization

✔  Unique Data & Insights

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